Front Office Services
Providing multilingual, omnichannel support for shipment bookings, status updates, and order management, ensuring real-time visibility and superior customer communication.
Monitoring shipments, proactively managing delays, and ensuring timely resolution through coordinated communication.
Assisting sales and operations teams in maintaining customer engagement, adherence to SLAs, and account retention.
Back Office Services
Maintaining freight rate cards, carrier contracts, and surcharges across multiple trade lanes and regions.
Managing airway bills, customs forms, and vendor documentation with complete accuracy and regulatory adherence.
Processing freight invoices, auditing vendor bills, and reconciling customer billing to ensure complete financial accuracy.
Identifying and resolving billing discrepancies, short payments, and accessorial charge disputes to maintain revenue assurance and customer trust.
Ensuring accuracy, transparency, and compliance in financial and revenue operations
From ticket sales to final flown revenue recognition, we manage the full revenue lifecycle, including interline billing, proration, and financial reconciliation.
Preparing accurate tax filings and returns aligned with country-specific regulations.
Verifying operational invoices for contract accuracy and timely settlement.
Managing end-to-end cargo revenue lifecycle including flown revenue capture, interline settlement, and reconciliation of billing, uplift, and payment data to ensure accurate, audit-ready financial reporting.
Reviewing shipment data before invoicing to reduce billing disputes and revenue leakage.
Validating third-party logistics and handling agent charges against contracts and SLAs.
