Enhancing front-line engagement and travel experience across passenger and cargo operations
Delivering seamless assistance for new bookings, rebooking, and itinerary management.
Managing ticket changes and refunds in accordance with fare rules and airline policies.
Driving incremental revenue through proactive promotion of add-ons like meals, baggage, and seats.
Managing passenger communication and recovery during irregular operations and delays.
Supporting lost or delayed baggage tracing and claims with integrated tools like World Tracer.
Facilitating loyalty upgrades, mileage redemption, and member services for frequent flyers.
Addressing regulatory claims and ensuring compliance with passenger rights mandates.
Enabling global passenger support via voice, chat, and email in multiple languages.
Handling cargo space bookings and providing end-to-end tracking updates.
Responding to customer freight rate requests with real-time pricing intelligence.
Proactively notifying clients and mitigating impact from cargo delays or re-routing.
Assisting with documentation requirements and resolving airway bill discrepancies.
Providing 24/7 multilingual support across email, chat, and phone for global shippers.
Supporting commercial success through optimized pricing, order validation, and fare integrity
Enabling competitive pricing decisions through market analysis and rule validation.
Electronically distributing fares, rules, ancillary service & carrier imposed fees (YQ/YR) using ATPCO/GDSs for global availability of fares for sales in market.
Ensuring fares, rules & taxes align with internal pricing logic and regulatory requirements.
Reviewing booking traffic for GDS abuse, agent misuse, and cost leakage.
Filing cargo tariffs and surcharges accurately in airline system.
Ensuring airway bill data completeness and consistency to prevent downstream revenue loss.
Auditing airway bills to ensure alignment with shipment details, charges, and policies.
Ensuring accuracy, transparency, and compliance in financial and revenue operations
From ticket sales to final flown revenue recognition, we manage the full revenue lifecycle, including interline billing, proration, and financial reconciliation.
Preparing accurate tax filings and returns aligned with country-specific regulations.
Verifying operational invoices for contract accuracy and timely settlement.
Managing end-to-end cargo revenue lifecycle including flown revenue capture, interline settlement, and reconciliation of billing, uplift, and payment data to ensure accurate, audit-ready financial reporting.
Reviewing shipment data before invoicing to reduce billing disputes and revenue leakage.
Validating third-party logistics and handling agent charges against contracts and SLAs.
